Frequently Asked Questions

Refund Policy

All sales are FINAL. There are no refunds for services rendered. Reasonable accommodations may be provided for customer satisfaction at the Master SPMU Artist, Dr Oyinkansola of HD Pro Beauty and Body discretion. To reserve an appointment a retainer fee is required. All retaining fees are non-refundable. Late arrivals, 15 minutes or more past a scheduled appointment, are subject to cancellation. If client cancels for any reason or if Dr Oyinkansola of HD Pro Beauty and Body finds that a client’s medical condition would interfere with the performing of services, then the pre-scheduled appointment will automatically cancel and there are no refunds.

Booking Policy

We do request that appointments are booked no less than 48 hours prior to the scheduled time. You must pay a 12.5% retaining fee to secure an appointment slot. If you cannot keep your appointment for any reason, please cancel it. Please do not book multiple appointments without the intention of keeping it so that our calendar is open for other clients. All appointment cancellations must be made 48 hours prior to the scheduled appointment. If you cancel your appointment you will be charged a 50% late cancellation fee. Retaining fees will be deducted from the total cost of service provide that no cancellation are made be it by the client or deemed necessary by HD Pro Beauty and Body due to medical conditions.

Private Policy

HD Pro Beauty and Body Spa is committed to protecting your privacy and developing technology that gives you the most powerful and safe customer experience. This Statement of Privacy applies to HD Pro Beauty and Body Spa and governs data collection and usage.
Collection of your Personal Information HD Pro Beauty and Body Spa collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number.
Use of your Personal Information HD Pro Beauty and Body Spa and uses your personal information to deliver the services you have requested. HD Pro Beauty and Body Spa may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. HD Pro Beauty and Body Spa does not sell, rent or lease its customer lists to third parties. HD Pro Beauty and Body Spa may, from time to time,contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, HD Pro Beauty and Body Spa may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support. All such third parties are prohibited from using your personal information except to provide these services to HD Pro Beauty and Body Spa, and they are required to maintain the confidentiality of your information. HD Pro Beauty and Body Spa does not use or disclose sensitive personal information, such as race, religion, without your explicit consent. HD Pro Beauty and Body Spa websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on HD Pro Beauty and Body Spa or the site;(b) protect and defend the rights or property of HD Pro Beauty and Body Spa; and,(c) act under exigent circumstances to protect the personal safety of users of HD Pro Beauty and Body Spa, or the public.
Media Privacy By booking with HD Pro Beauty and Body Spa you acknowledge and agree to waive any media coverage, via media-release. Photos taken by HD Pro Beauty and Body Spa will not be sold to any third party. Photos taken by HD Pro Beauty and Body Spa will be used at company's discretion exclusively for marketing purposes.
Security of your Personal Information HD Pro Beauty and Body Spa secures your personal information from unauthorized access, use or disclosure. HD Pro Beauty and Body Spa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information such as credit card number is transmitted to other Web sites, it is protected through the use of encryption.
Changes to this Statement HD Pro Beauty and Body Spa will occasionally update this Statement of Privacy to reflect company and customer feedback. HD Pro Beauty and Body Spa encourages you to periodically review this Statement to be informed of how HD Pro Beauty and Body Spa is protecting your information.

Microblading & Microshadowing What should I do before my appointment?

Leading up to an appointment, you should avoid plucking or waxing your brows. Avoid caffeinated drinks the morning of your appointment. Additionally, you should avoid exfoliators 72 hours before services. Ex. Skincare products that contains glycolicacid, Retin A, Renova, and alpha hydroxyl acids. No face scrubs or chemical peels at least two weeks prior. **Most importantly, avoid alcohol, ibuprofen/aspirin, and any medication or vitamins that may thin out your blood 24 hours prior to your appointment.**

Are there any medical conditions that would interfere with consideration for a Microblading treatment?

Yes, the following would interfere with consideration for a Microblading treatment:

  • No aspirin or alcoholic beverages within twenty-four (24) hours of services.
  • Pregnancy (doctor's statement required).
  • Breastfeeding.
  • Taking any medications outside of vitamins, birth control, and/or allergy medication. ( i.e. blood pressure medication.)
  • Keloids or keloid tendency.
  • Birthmarks, pimples, or moles in the service area.
  • Diabetic.
  • Serious diseases such as Cancer, Epilepsy, Autoimmune Disorders (doctor's statement required).
  • Circulatory disorders (doctor's statement required).
  • Any bleeding disorders (doctor's statement required).
  • Blood thinning medication within two (2) months prior to service.
  • Currently on Accutane or other strong Retinoids (must wait until 6 months after treatment ends)
  • If there are symptoms of skin disease, lesions, acne, or appearance of skin irritation in the service area.
  • Botox or Disport treatment (must wait 2 months)
  • Existing semi-permanent makeup (SPMU) or permanent makeup.
  • Broken capillary or raised bumps in the service area.
  • Sunburns.
  • After waxing(must wait 3 days)
  • After chemical peels (must wait two weeks)

  • ** If before care instructions are not followed, client is still responsible for appointment fees even if Val Ross has to cancel your appointment due to any of these reasons. **

Do I get to choose my brow shape?

Your brow shape will be determined using six key measurements on the brow bone based on your face shape and structure. Though these points will be used as a guide, Dr Oyinkansola will not start the procedure until you approve or completely love the outlined shape.

Does it hurt?

Your comfort is very important; and because of this, we will apply a local anesthetic to numb the area before and during your procedure. On a scale from 1-10, most clients rated the procedure as a “3”. Also, it has been stated, “…if any pain was felt at all, it feels like eyebrow threading”.

Who’s not an ideal client?

  • Clients prone to keloid scarring.
  • Clients with pre-existing brow tattoos.
  • Clients with excessively oily skin, larger pores, thicker skin and eyebrow keratosis can negatively affect the absorption of the pigment and therefore are not great candidates for the semi- permanent eyebrow procedures.

How long is the brow service application?

Generally, an appointment is scheduled for 4 hours; however, the procedure will take up to 50 minutes of that time. The remaining time is used for pre-numbing, paperwork, consultation, evaluation and any Q&As that are unanswered. Additional time may be used to ensure you are pleased with your procedure.

How often will I need to return for a touch-up?

When strokes are placed extremely close, the strokes will mend together creating a hazy shadow instead of separate strokes when healed. As an alternative, Val will moderately apply your initial strokes, then allow 6-8 weeks for them to heal. Any time within the 6-8 weeks period, she will apply more strokes to achieve the desired look. The more frequent your visits are, the fuller your brows will appear.

How long will the semi-permanent brows last?

Skin types, age and daily activity play a major role in the longevity of your semi-permanent brows application. Most eyebrows application will last 8-12 months, while others may last longer. Please note that since the pigment is not implanted as deep as a traditional tattoo, your pigment will fade gradually until it eventually fades away. For your brows application to remain, you need to schedule a touch-up appointment every 8-12 months.